FAQ's

 

Returns

• We do not accept returns during this time of a continuous pandemic to ensure the safety and proper sanitation of our products. If we do approve a courtesy replacement/return, there is a $25 restock fee.
 
  Order Cancellations
• When placing an order, please ensure the order is correct before submitting it at checkout. 
• If you have placed an order in error, we allow up to 24 hours after order is paid to request an order cancellation. NOTE: There is a $25 cancellation fee.
Please email us immediately at contactus@hijabipop.com for further assistance with your order. 
• If you request a cancellation AFTER 24 hours from the time the order was processed and paid, we cannot honor your cancellation request. Our items are hand made and produced, therefore products cannot be cancelled once our production process begins. 
 
 

       Exchange Policy

• Merchandise must be exchanged within 14 days of receipt of delivery.
• Merchandise must be unworn and unwashed.
• Any merchandise marked "Sale" cannot be exchanged.
• Hats, earrings, underwear, swimwear cannot be exchanged.
•  Customer agree to pay shipping fees to process exchanges.

Order Delivery

Salaams Sis! Just a reminder that you will receive your order anywhere from 3-21 business days from the date that your order is placed (depending on product availability). After your payment is authorized and shipment is packed, you will receive a shipping notification email that will provide a tracking number for your shipped item(s).

 

 

How Can I Pay?

We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay.

NEW! We are excited to announce that we now offer Buy Now, Pay Later payment options via Affirm, Sezzle, and Klarna. 

We do not accept personal checks, money orders or direct bank transfers.

 

I’m Unsure about a Size or I Have a Fit Question.  How Do I Find This Information?

Please see our Size Chart for general information on sizing. To choose your perfect size for the perfect fit, click "What's My Size?" on any product page to use our New Size Tool option. If you still have specific questions about the fit of an item or measurement guidelines, please email our customer care department at contactus@hijabipop.com.

 

 

When Will My Order Ship?

IN STOCK items will ship within 3-7 business days of purchase. Shipping times may vary due to availability of merchandise. Custom made items take up 7-21 business days to complete production process. Orders will not be delivered on Sunday or major holidays.

 

 

Size & Measurement Charts

Please use the size chart to help determine your size. Because sizing and cut will vary between styles for each original item, please use the charts as a general guide to compare the various size scales. To choose your perfect size for the perfect fit, click "What's My Size?" on any product page to use our New Size Tool option. If you still have specific questions about the fit of an item or measurement guidelines, please email our customer care department at contactus@hijabipop.com.

 

 Size chart

 

*Measurements are for fabrics with stretch. Size up once or twice for fabrics with non-stretch. 

How to Measure Your Size

 

Bust

For bust size, measure around your chest at the fullest point of your bra cup. Make sure to go under your arms, not around them!

Natural Waist

Measure around the smallest part of your waistline

Hips

Stand with your heels together, keeping tape straight and parallel to the floor. Measure around the fullest part of your hips.

Dress Length 

Stand with your heels together, keeping tape straight and perpendicular to the floor. Measure from the high point of your shoulders down the length of your back.

Leg Length 

Find a pair of pants that fit you well and measure from the crotch seam to the opening at the bottom of the pant leg. Round the number to the nearest 1/2" to get your inseam length.