Refund & Exchange Policy
Returns & Exchange Policy
We want you to love every piece you receive from Hijabi Pop. But, sometimes, things can happen. We’re happy to assist with eligible exchanges or credits in accordance with the policy below.
Returns
Due to our products being custom made in-house with limited styles and sizes, we do not accept returns for refunds at this time.
If Hijabi Pop, at its sole discretion, agrees to accept a return under exceptional circumstances, the returned item must be unworn, unwashed, unused, in its original condition with all tags attached, and in its original packaging.
Any return accepted as an exception will be subject to a 10% restocking fee, which will be deducted from the refund or store credit. The restocking fee helps cover inspection, production, restock, and inventory handling costs.
Exchanges
A request for an exchange must be submitted by email to contactus@hijabipop.com within 14 days of delivery. Exchange requests received more than 14 days after delivery will not be accepted.
To be eligible for an exchange, your item must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free of stains, odors, makeup, pet hair, damage, or alterations.
Items that do not meet these requirements may be refused and returned to the customer.
If you need to exchange an item because you ordered the wrong size, color, or item, email contactus@hijabipop.com with your order number and reason for the exchange. Once your request has been approved, you will receive an Exchange Authorization before mailing your item to:
Hijabi Pop, LLC
599 Drake Woods Road
Danielsville, GA 30633
If the exchange is requested due to an error made by the customer, a $10 reshipment fee will be required before the replacement item is shipped.
If the exchange is due to a defective item or an error made by Hijabi Pop, we will cover the cost of shipping the replacement item.
Once your exchange request and returned item have been received and inspected, we will notify you by email of the approval status. If approved, you may choose one of the following:
- Receive your replacement item (a $10 reshipment fee applies only if the exchange resulted from a customer error), or
- Receive a Hijabi Pop Digital Gift Card for the approved exchange amount, issued within one business day after your exchange has been been approved.
Non-returnables
Sale items, clearance items, promotional items, final sale items, gift cards, and any items marked as non-returnable are not eligible for refunds or exchanges.